We are a community-based agency that provides person and family-centred supports for people with diverse abilities on Vancouver Island. Integra Support Services is a private company that was established in 2000.
Roberta Scott is the owner and a highly skilled and diverse leadership team, under the direction of the Executive Director, is responsible for the day to day operation of service delivery and quality assurance. We like to think of ourselves as a big family and we invite you to get to know our dedicated assistants, leadership team, families, and community partners. They all play a vital role in ensuring that we continue to provide quality services in nurturing, positive, and productive settings.
Integra is contracted to provide supports and services on behalf of Community Living British Columbia (CLBC). CLBC is a crown corporation that has been given legislative responsibility governing all services to persons with developmental disabilities in BC. We also receive funding from the Ministry of Children and Family Development to support children and youth with special needs. Individuals served by Integra are adults who live with a developmental disability. We also support children and youth with special needs, as well as adults who have complex health care needs and/or a dual diagnosis (when a person has both a developmental disability and a mental health problem).
How we work
We work together to help ensure the integrity of our services and the satisfaction and progress of those we serve. We focus on abilities, accessing the community, and social activities that develop interests and friendships.
These are important for you and important to us. We use person-centred principles in all our work, as well as in our relationships with co-workers and community partners. We live by our mission and vision, The Essence of Life, adhere to our Code of Ethics, exceed requirements of our Accreditation with CARF and implement our own strategic and performance plans.
What we do
We support a wide range of individuals through one or more services
including Home Sharing, Host Agency arrangements and Respite, small residential group living, individualized day programs, Community Inclusion Programs, Self-Advocacy groups, Life Skills and employment opportunities. Our workforce includes independent contractors as well as salaried and hourly positions. Referrals to Integra are made by a CLBC facilitator and an assigned Quality Service Analyst, or an MCFD Resource Worker for youth. Referrals to Integra are checked against our acceptance criteria, and when we are unable to provide services, we liaise with similar agencies to discuss possible service delivery alternatives.
We are dedicated to preserving and enhancing informed choice for children and adults by providing services that maximize opportunities for living, working, learning, and recreating in the community. We invite you to get to know our dedicated assistants, leadership team, families, and community partners. They all play a vital role in ensuring that we continue to provide quality services in nurturing, positive, and productive settings.
Going forward, Integra hopes to provide after program services for families and others to bridge services between home and day program times. We are developing diversified community services to other citizens, and expanding employment opportunities as well much needed individualized services. We are committed to monitoring our scope of services annually and as needed to ensure we provide quality person centred practices, and to ensure balance between company goals and the needs of Persons Served.
What Guides Our Work
Canada and British Columbia are diverse places, where people come from many different cultures, races, religions, ethnic backgrounds and places of origin, reflecting the full range of physical and intellectual abilities, sexual orientation, gender spectrum, and economic, social and psychological realities.
Integra welcomes and values this diversity. Some of the ways we do this are by including the perspectives of many people in our decision-making; hiring staff who reflect the diversity of the community; training staff, caregivers and volunteers in culturally competent service delivery; creating an organization that is free of discrimination and harassment; and ensuring equitable access to our services for all.
Integra is located and provides services on unceded Indigenous land belonging to the Coast Salish People of the Songhees and Esquimalt Nations, and Cowichan Tribes. Unceded means that this land was never surrendered, relinquished or given up in any way. It is essential to the process of reconciliation that this truth be acknowledged and recognized.
Here at Integra, we are working towards better understanding how we can support Indigenous sovereignty as settlers on this land. Integra arises from and is a part of the settler colonial state and thus exists at the expense of the Indigenous people who have both moral and legal right to this land and to self governance. As an organization we therefore have an obligation to better understand how we can promote the work of decolonization.
Our Community Involvement
We are committed to being an active member of our community. As a responsible community citizen, we participate in numerous volunteer efforts throughout the year, partnering with the people we support, their families and support networks, and our dedicated team members.
Currently, we volunteer with Shaw Cable, Saanich Recreation, Greater Victoria School District and the BC SPCA; Advisory Councils for Family Members, Home Share Providers and Self Advocates.
We are a proud, contributing member of the following groups: