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About Us

We are a community-based agency that provides person and family-centred supports for people with diverse abilities on Vancouver Island.

We like to think of ourselves as a big family and we invite you to get to know our dedicated assistants, leadership team, families, and community partners. They all play a vital role in ensuring that we continue to provide quality services in nurturing, positive, and productive settings.  

Integra is contracted to provide supports and services on behalf of Community Living British Columbia (CLBC). CLBC is a crown corporation that has been given legislative responsibility governing all services to persons with developmental disabilities in BC. We also receive funding from the Ministry of Children and Family Development to support children and youth with special needs.  Individuals served by Integra are adults who live with a developmental disability. We also support children and youth with special needs, as well as adults who have complex health care needs and/or a dual diagnosis (when a person has both a developmental disability and a mental health problem).

Our Vision

Our vision is to embrace life, achieve dreams and celebrate our community together.

Our Mission

Your Story. Your Choice. Our Commitment.

What We Do

We support a wide range of individuals through one or more services including Home Sharing (also called Shared Living), Host Agency arrangements, Respite, small residential group living, individualized day programs, Community Inclusion Programs, Self-Advocacy groups, Life Skills and employment opportunities. Our workforce includes independent contractors as well as salaried and hourly positions. Referrals to Integra are made by a CLBC facilitator and an assigned Quality Service Analyst, or an MCFD Resource Worker for youth. Referrals to Integra are checked against our acceptance criteria, and when we are unable to provide services, we liaise with similar agencies to discuss possible service delivery alternatives.

We are dedicated to preserving and enhancing informed choice for children and adults by providing services that maximize opportunities for living, working, learning, and recreating in the community.   We invite you to get to know our dedicated assistants, leadership team, families, and community partners. They all play a vital role in ensuring that we continue to provide quality services in nurturing, positive, and productive settings.

Going forward, Integra hopes to provide after program services for families and others to bridge services between home and day program times. We are developing diversified community services to other citizens, and expanding employment opportunities as well much needed individualized services. We are committed to monitoring our scope of services annually and as needed to ensure we provide quality person centred practices, and to ensure balance between company goals and the needs of Persons Served.

What Guides Our Work

The Essence of Life is a philosophy that the Integra family has adopted. It helps us think about life for Individuals with developmental disabilities in the same way we think about life for ourselves, our families, and our communities. It is about finding creative ways to break down barriers and help the people we support meet their own goals and realize their dreams.

How We Work

We work together to help ensure the integrity of our services and the satisfaction and progress of those we serve.  We focus on abilities, accessing the community, and social activities that develop interests and friendships.  These are important for you and important to us.  We use person-centred principles in all our work, as well as in our relationships with co-workers and community partners. We live by our mission and vision, The Essence of Life, adhere to our Code of Ethics, exceed requirements of our Accreditation with CARF and implement our own strategic and performance plans.

Our Standards

Our Standards

Our standards offer a clear vision and set of expectations, and they provide a blueprint for translating vision into action for the benefit of the people we serve. Our quality assurance processes track performance and help ensure alignment across all programs and services. These processes include:

  • Internal Audits monitor program compliance with internal standards, external requirements, regulations and contract obligations.
  • Risk Management and Incident Reporting identifies, evaluates and reduces the risks to which the individuals in our care could be exposed.
  • Licensing and Accreditation Reviews support implementation of best practices; action plans for improvement; and compliance with standards.
  • Quality of Care Reviews assesses services provided and individual outcomes.
  • Orientation and Training provides resources, clinical experts, technical assistance and support for program operations.
  • Systems Analysis, Design and Improvement assesses need, evaluates effectiveness, identifies areas for improvement, and provides technical assistance and resources for improvement.
We Celebrate Diversity

Celebrating Diversity

Proud_to_be_an_allyCanada and British Columbia are diverse places, where people come from many different cultures, races, religions, ethnic backgrounds and places of origin, reflecting the full range of physical and intellectual abilities, sexual orientation, gender spectrum, and economic, social and psychological realities.

Integra welcomes and values this diversity.  Some of the ways we do this are by including the perspectives of many people in our decision-making; hiring staff who reflect the diversity of the community; training staff, caregivers and volunteers in culturally competent service delivery; creating an organization that is free of discrimination and harassment; and ensuring equitable access to our services for all.

Integra is located and provides services on unceded Indigenous land belonging to the Coast Salish People of the Songhees and Esquimalt Nations, and Cowichan Tribes. Unceded means that this land was never surrendered, relinquished or given up in any way.  It is essential to the process of reconciliation that this truth be acknowledged and recognized.

Here at Integra, we are working towards better understanding how we can support Indigenous sovereignty as settlers on this land.  Integra arises from and is a part of the settler colonial state and thus exists at the expense of the Indigenous people who have both moral and legal right to this land and to self governance.  As an organization we therefore have an obligation to better understand how we can promote the work of decolonization.

 
Good Neighbours Community Inclusion

Integra operates two Good Neighbours Community Inclusion sites and is able to offer services to people with diverse abilities living in or near the Westshore as well as in Victoria.

Integra's Good Neighbours Community Inclusion Programs offer services to adults with diverse abilities, 5 days a week for 6 hours a day. We believe that people with diverse abilities should have opportunities to choose their own activities, so both Good Neighbour programs are person-centred and focus on the Essence of Life. We work together to establish specific goals that reflect individual choice and review them daily.

Good Neighbours offers the following services: Life skills and education, building personal support networks, social activities, community integration, recreation and promotion of good health & well being, volunteer opportunities, employment (including job development and workplace support); use of mainstream community resources, and access to self-advocacy groups and training.   Read more...

Residential Services

Integra Support Services provides residential support for people who live with diverse abilities.  Homes operated by Integra are attractive, well maintained, and nestled in various residential neighbourhoods throughout the south and central upper island regions.  Read more...

Shared Living

Shared Living provides an alternative to group residential living for adults who prefer a smaller or more family-type environment. Arrangements vary, with the most common being an individual sharing a house or apartment with another adult or family. Read more...

Host Agency

This unique model promotes family centred practice where Individuals and their support networks guide the service delivery system that best reflects their needs, preferences and lifestyle choices. Read more...

Employment

Integra Support Services is committed to providing people with diverse abilities the option for paid work in the community in which they live.  Read more...

Child and Youth Services

We offer a 24-hour staffed residential home with two separate living units for up to four children and youth who are supported through the Children and Youth with Special Needs office of MCFD.  Read more...

Programs + Services

The people and families supported by Integra have a variety of needs, all of which are met within the communities where they live, work and play. Because each person's needs and preferences are different —and often change over time— we provide a full range of community-based residential and non-residential programs.

We believe in the responsibility of supporting a society that respects diversity and fosters inclusion so we offer services that diverse communities identify as respectful, inclusive, and accessible. We strive to deliver inclusive services, affirming the dignity of those we serve, regardless of heritage, education, beliefs, ethnicity, religion, gender, age, sexual orientation, gender identity, physical or mental health, physical or cognitive capabilities, or socio-economic status. We all act to ensure that people will receive services free from any attempt by others to impose their own values, customs or beliefs.

We also believe that knowing your rights and freedoms is important. We advocate with people who have diverse abilities and their families or support network to ensure they have access to the same rights and freedoms as others. It is important that people who have diverse abilities get information that they need to live in the community, know their rights, and live free of harm.

News + Events

Beginning September 1, 2016, people receiving disability assistance who have the Persons with Disabilities (PWDs) designation will receive a $25 rate increase and a Transportation Support Allowance. You can receive the Transportation Support Allowance either as a bus pass or as $52 added to your monthly payment. The ministry hasKeep Reading

Celebrating our diversity at Victoria Pride Parade! pic.twitter.com/8rw4pAxD4Q

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Disability Alliance BC Help Sheets

DABC's Help Sheets are a series of self-help guides that help people learn about and access BC's disability benefits and programs.

Contact Us

Integra's head office is located at #100 and #200 - 4252 Commerce Circle, Victoria, BC V8Z 4N2

Call Us

250-721-5584

Send Us an Email

Follow Us

@integrasupport

Accessibility

The first floor of head office is accessible. There is parking right at the main entrance and the sidewalk is sloped in front of the main door. The entrance way does NOT have automatic doors and there is no handicap access switch. The chairs in our reception area can be moved to accommodate wheelchairs or other mobility devices. We welcome people with service animals and service animals are allowed on all parts of our premises that are open to the public. We will not interact with service animals without permission of the owner/handler. While it is not required, to best accommodate your needs it would be appreciated if you could let us know how to best do that. For example, if you have difficulty with stairs we will arrange to have meetings on the main floor.

MON

8:30-4:30

TUE

8:30-4:30

WED

8:30-4:30

THU

8:30-4:30

FRI

8:30-4:30

SAT

CLOSED

SUN

CLOSED

STAT HOLIDAYS

CLOSED

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Integra is located and provides services on unceded Indigenous land belonging to the Coast Salish People of the Songhees and Esquimalt Nations, and Cowichan Tribes.  Unceded means that this land was never surrendered, relinquished or given up in any way.  It is essential to the process of reconciliation that this truth be acknowledged and recognized.  Here at Integra, we are working towards better understanding how we can support Indigenous sovereignty as settlers on this land.   As an organization we therefore have an obligation to better understand how we can promote the work of decolonization. 

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