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CLBC is Changing the Way We Talk About Services

We’re changing the way we talk about our services

In recent years, CLBC has received feedback about the way we talk about some of our services. CLBC hosted consultations and feedback sessions to hear about how we can improve the language we use. Each of the changes to language were made in response to feedback from the individuals we serve and also incorporated feedback and concerns raised by CLBC staff and service providers.

The changes we ​made will support two goals:

  1. To make the way we talk about our services clear and easy to understand, using plain language as much as possible, and
  2. To make sure the language we use is culturally safe and supports those we serve.

None of the support and service language changes will affect the types of services CLBC funds or how you can request services. This is simply how we communicate about them.