Quality Assurance


Integra improves outcomes for the people receiving services by monitoring the effectiveness of programs and efficiency of services.

Over the years, we have developed standards using licensing and accreditation standards, best practices, industry standards, survey data and general contract expectations as guidelines. As a result, we have been recognized for the ability to translate vision into action and deliver on the promises made to the people we serve.

In June 2019, CARF issued Integra another three-year accreditation for the following services:

  • Community Housing
  • Community Integration
  • Host Family/Shared Living Services
  • Respite Services
  • Community Housing and Shelters  (Children and Adolescents)
  • Respite Services (Children and Adolescents)

This accreditation will extend through June, 2022.

In 2016, we maintained this accreditation in our current programs and also received accreditation in our CYS services (Community Housing & Shelters), extending to 2019. In 2019, we received our 5th three-year accreditation including for the first time in our youth Respite services.We look forward to maintaining our high standards and the quality of services we provide in the upcoming years.

Our Standards

Our standards offer a clear vision and set of expectations, and they provide a blueprint for translating vision into action for the benefit of the people we serve.

Our quality assurance processes track performance and help ensure alignment across all programs and services. These processes include:

  • Internal Audits monitor program compliance with internal standards, external requirements, regulations and contract obligations.
  • Risk Management and Incident Reporting identifies, evaluates and reduces the risks to which the individuals in our care could be exposed.
  • Licensing and Accreditation Reviews support implementation of best practices; action plans for improvement; and compliance with standards.
  • Quality of Care Reviews assesses services provided and individual outcomes.
  • Orientation and Training provides resources, clinical experts, technical assistance and support for program operations.
  • Systems Analysis, Design and Improvement assesses need, evaluates effectiveness, identifies areas for improvement, and provides technical assistance and resources for improvement.

Our Community Involvement

As a responsible community citizen, we participate in numerous volunteer efforts throughout the year, partnering with the people we support, their families and support networks, and our dedicated team members.

Currently, we volunteer with Shaw Cable, Saanich Recreation, Greater Victoria School District and the BC SPCA; Advisory Councils for Family Members, Home Share Providers and Self Advocates.

We are a proud, contributing member of the following groups:

– BC CEO Network
– Leadership Victoria
– Community Living Resource Fair
– Community Partnership Network of the Intercultural Association
– South Island Education Committee
– Regional and Provincial Shared Living Working Groups
– One Day Together Festival Committee

Home Share


Becoming a Home Share Provider is a lifestyle choice that can be both challenging and extremely rewarding.

In a Home Sharing situation, the person receiving support and the Home Share Provider live as equal participants in the home, sharing a close relationship that supports inclusion, growth and choice for all.

Home share also focuses on optimizing independence and self-determination, while ensuring safety. We work with both individuals and Home Share Providers to find the best possible match, and provide the support to make it work.

The people who live in home share situations come from different ethnic and cultural backgrounds. We work to honour the different values and backgrounds of individuals and families when matching individuals with caregivers.

Integra’s Home Share Coordinators work closely with Home Share Providers and the person they support to ensure they have access to the resources they need to provide the best support possible, as well as understand the expectations of the agency.

If you are interested in home share read our frequently asked questions below.

Frequently Asked Questions

How do I apply to become a Home Share Provider?

Integra welcomes your interest in becoming a contracted Home Share Provider. We are seeking suitable mature individuals, couples or families to provide a safe, nurturing, community-based home share arrangement for adults with developmental disabilities.

Home Share Providers are expected to provide high quality care and support in areas such as personal hygiene, appearance, health care, nutrition, social and recreational activities as well as have the following skills:

  • Good written, verbal reporting communication and interpersonal skills
  • Demonstrated ability to work effectively as a member of a team and in one-to-one situations
  • Demonstrated organizational, time management skills and problem solving skills
  • Ability to remain calm and objective when working with individuals with challenging behaviours
  • Ability to meet the physical, mental, and interpersonal demands of the job in a professional manner
  • Ability to be a role model for the person served

Click here to learn more about the application process.

What kind of experience do I need?

Whether you are new to home share or a seasoned veteran, this course will help clarify your role as a Home Share Provider.  This course explains the standards, policies, and expectations of Community Living BC (CLBC) that supports and funds home sharing.

In this course, you will work through five modules. Each module explains the standards by exploring the following themes: Your Role, Well-being, Home, Belonging, and Accountability.

Features of the course include:

  • Case studies and videos that portray home sharing situations
  • Reflection questions
  • Self-assessment activities
  • A certificate on completion of the course

Each training module contains topics and other resources. If there are videos to watch, they will appear along with the module content. For each module, you can complete the end of module quiz.

Online Home Share Standards Course

Can I live in a Home Share?

If you are eligible for CLBC services, Home Share is one of the residential options you could access.

Read more here

What will I be paid to be a Home Share Provider?

As a Home Share Provider you will be an independent contractor, not an employee of Integra. You’ll be paid a monthly rate and this amount varies based on the needs of the person you support.  This amount is determined by CLBC. As part of our matching process, we will work with you to determine the level of needs you are best prepared to support. The person living in your home is required to contribute $716.13 of their PWD towards food and shelter and arrangements are often made with the Ministry of Social Development to have this amount sent directly to the contracted home share provider.  This is not considered payment for providing support.

Read more about CLBC’s Individual Financial Payment Policy.

What will I be responsible for?

In general, Home Share Providers are responsible for basic home, care and related responsibilities. This may include providing nutritious meals, transportation to appointments and recreational activities, ensuring access to community activities, and supervision based on the needs of the person you are supporting.

Home Share Providers are also required to maintain records and documentation regarding the services and supports being provided. As part of the process for preparing to welcome someone into your home, our coordinators will work with you to make sure you have all of the information and materials you need to be successful.

The people who are supported in home share have diverse abilities such as intellectual disabilities, autism, cerebral palsy, or epilepsy. Some may be very independent and go into the community on their own; some even have a steady job, while others will need more intensive support.

Our coordinators will make sure that you are matched with a person whose needs match your lifestyle.

Home Share Provider Resources

Critical Incident Reporting

CLBC Critical Incident Reporting Policy

Fillable Critical Incident Form – Requires Adobe Acrobat


Aging with a Developmental Disability – A planning guide for families, personal support networks and other supporters of adults with developmental disabilities who are getting older.

Aware Share Care – Tips and resources to assist in better planning for aging individuals with developmental disabilities.

Looking Forward to the Future: Supporting Individuals with Developmental Disabilities as they Age – A book of stories about how people have come together to create positive outcomes for individuals with developmental disabilities as they age. This resource is aimed at inspiring other people to use similar strategies to create their own stories of successful practice.

WorkSafeBC and Personal Optional Protection

It is a contractual requirement of your Agreement with Integra to obtain WorkSafeBC “Personal Optional Protection Insurance”. This insurance protects you against income loss and enables eligibility for medical and rehabilitation services if you are injured on the job.

The amount you pay depends on the business you’re in and the coverage you’ve purchased. Home Share Contractors are in the business undertaking “Home share providers”, classification #764029, in the industry classification “Hiring or Providing Companion Services or Domestic Child Care Unit” if they share their home as a Home Share Provider with no more than two physically challenged or developmentally delayed individuals.

How do I apply for Personal Optional Protection?

  • Download and complete this PDF form and submit it electronically or print and send by mail.

Employment Standards

Employee or Contractor?

Ministry of Social Development and Poverty Reduction (MSDPR)

MSDPR home page.

Information about Persons with Disability (PWD) benefits and MySelf Serve.

PWD FAQs – Ask an Advocate

COVID-19 support for people with disabilities

BC Bus Pass Program

Earning Exemptions and Asset Levels for individuals receiving PWD benefits


Health Services for Community Living – Health Services for Community Living (HSCL) provides professional consultation, care planning, education, advocacy and direct care to adults with developmental disabilities.

  • South Island
  • Central Island

Developmental Disability Mental Health Team (DDMHT)

  • Physician Referral Form for Adults and Youth 14-18yrs
  • Physician Referral Form for Child and Youth 5-18yrs One-time Consultation Service

Central Access and Rapid Engagement Services (CARES) – Provides screening, assessment, treatment recommendations and referrals to Island Health Mental Health and Substance Use and external community programs in the Victoria area.  The intake team includes professionals with backgrounds in social work, nursing, substance use treatment and psychology, with psychiatrist support to make referral decisions.

Canadian Mental Health Association – 201-5878 York Road, DUNCAN, BC   Tel: 250-748-2606

Vancouver Island Crisis Line: 1‑888‑494‑3888 – This 24-hour Vancouver Island Crisis Line is an Island Health contracted service.

Integra believes that people with diverse abilities should have opportunities to choose their own activities. Both Good Neighbour programs are person-centred and we work together to establish specific goals that reflect individual choice and review them daily.  The programs are funded by CLBC, and referrals are also made by CLBC. Good Neighbours offers the following services:

  • Building personal support networks
  • Social activities
  • Community integration
  • Recreation and promotion of good health and well being
  • Volunteer opportunities
  • Employment, including job development and workplace support
  • Use of mainstream community resources
  • Access to self-advocacy groups and training

Today marks the International Day against Homophobia, Transphobia and Biphobia. We stand against discrimination and hate. We will be marching in the Victoria Pride Parade this year on June 26th. Join us! Let us all recommit to building a better world, where everyone is treated equally. 🏳️‍🌈 ...

Capping the week off with our warm wishes to all the exemplary mothers out there! We celebrate diversity in motherhood and applaud their unconditional love for their children.

Text in Artwork Reference: Bachelor Girls. (2020, May 10). Motherhood [Facebook Status Update]. Facebook.https://m.facebook.com/BachelorGirlsFilm/photos/a.538977832970400/1398633390338169/?type=3

Save the date and join us for a summer BBQ! An afternoon of food and fun with family and friends. ...

Did you know that?

The first Earth Day was established on April 22, 1970 by Senator Gaylord Nelson of Wisconsin, USA. He noticed that caring for the planet was not addressed in politics so he initiated the movement.

What can we do to help?

We only have one home and we can help protect the planet even with the smallest act as this can make a great impact.

Here’s some tips:
• Walk or ride your bike
• Use less paper
• Plant a tree
• Use eco-friendly product
• Unplug electronics when not in use
• Reduce, Reuse, Recycle

#investinourplanet #earthday2022 #weonlyhaveoneplanet #change

Wishing all those celebrating a very Happy Vaisakhi! ...

Our offices will be closed on Friday, 15th April and Monday, 18th April for the Easter holiday. We will reopen on Tuesday, 19th April. #easter #happiness #hope #springtime

You’re invited! WorkBC Centre Duncan is having a job fair at Cowichan Community Centre.

Date: May 6, 2022 Friday
Time: Between 10am and 1pm

If you’re looking for a career that has meaning while making impact in the lives of people in your community then this is your opportunity! We look forward to seeing you there!

#IntegraSupportServices #WorkBCCentreDuncan #JobFair #YYJjobs #VictoriaBC #CommunityLiving #SocialServices #DuncanBC

Host Agency

We assist people to create their support arrangements and find caregivers. This means that individuals and families don’t have to take on the administrative tasks of becoming an employer. Service types may include 1 to 1 community inclusion and respite/relief within private homes.

Referrals are made by CLBC.  Funding is dependent on service type allocated by CLBC.

For more information about our Host Agency Services, please contact us at 250-721-5584.

Child & Youth Services

Integra also provides respite and relief services for families and caregivers referred by MCFD in one of our resource units. Frequency of stays and visits in our Community Housing, Shelters and Respite programs depends on the unique circumstances of each child and their support network.

Our programs are funded by MCFD and referrals are made by MCFD. We provide a home environment that fosters self-confidence and the motivation to work through life’s challenges and we staff according to each child’s needs. The children and youth we support have a range of special needs including developmental disabilities, physical disabilities and challenging behaviours. They all experience varying levels of difficulty in life. We are dedicated to improving the quality of their life by creating an environment in which they receive the structure, support and encouragement needed to reduce problem behaviour, increase self-esteem, and develop social-emotional and life skills.

Each child and youth is supported in their daily living to develop skills that improve interpersonal relationships and build resilience. We partner with parents, guardians, caregivers and other professionals to ensure consistency. We understand unsafe behaviour as an expression of how unsafe a person feels, so we work to increase physical and emotional safety. Integra team members who work in the CYS programs complete SIVA training. SIVA stands for Supporting Individuals through Valued Attachment. The SIVA approach is based on proactively identifying and de-escalating disruptive behaviour before it reaches a crisis situation, utilizing the least amount of physical intervention necessary to achieve a safe condition. Focus on post-intervention helps convert unsafe behaviour incidents into positive learning experiences for everyone involved. When children and youth feel safe, they are more likely respond to guidance and redirection as well as be open to learning.

For more information, please contact Lindsay Visser at lvisser@integrasupport.ca

Group Residential

Integra Support Services provides residential support for people who live with diverse abilities.

Our homes are funded by CLBC and referrals are also made by CLBC.

Each of Integra’s residential homes are warm and inviting, offering a range of amenities, including:

  • Spacious family rooms
  • Comfortable furniture
  • Large kitchens
  • Modern, accessible bathrooms
  • Personalized bedrooms

Integra’s residences offer personalized services, including:

  • 24/7 support
  • Focus on health, safety, and harmony
  • Community inclusion
  • Opportunities for daily activities
  • Person Centred Planning that includes families
  • Competent medication administration
  • Respectful, caring, and skilled staff
  • Accredited services and high standards
  • Personalized services and Key Worker

The type of support people receive is dependent on specific needs outlined in a Person Centred Plan, Health Care Plan, and other information provided by the family or support network. The information in these plans are updated annually and include information from all available sources so as to provide the most current and accurate details.

The home environment and staffing is structured in a way that blends the preferences, lifestyle choices, and safety requirements of the residents in that home. Homes are staffed by qualified and caring individuals who are trained specifically to respond to the ever changing needs and preferences of the residents.  This training includes, but is not limited to, First Aid/CPR, Medication Administration, the Art of Personal Care, Essence of Home, Developing Living Culture, and may include additional training such as SIVA.

Every home operated by Integra has a highly specialized Coordinator. The Coordinator is most often hands-on, providing direct care to the residents of the home, and a role model providing supportive guidance to the home’s team members. Residential services are managed and monitored for quality assurance by the Director of Residential Services who meets formally with all Coordinators to brain storm, share expertise and maintain a strong supportive team.


Individuals served by Integra are adults who live with a developmental disability. Integra is contracted to provide supports and services on behalf of Community Living British Columbia (CLBC). CLBC is a crown corporation that has been given legislative responsibility governing all services to persons with developmental disabilities in BC.

We also receive funding from the Ministry of Children and Family Development to support children and youth with special needs. Referrals are made through the Children and Youth with Special Needs (CYSN) office of MCFD.

Youth in Transition

It is important to start preparing for the change to adulthood before you turn 19. This is called “transition planning” and can begin when you are 16.

Preparing to Access CLBC Supports

Information for Family & Friends

Access and download the latest versions of our handbooks and other publications below.