Quality Assurance


Integra improves outcomes for the people receiving services by monitoring effectiveness of programs and efficiency of services.

Over the years, we have developed standards using licensing and accreditation standards, best practices, industry standards, survey data and general contract expectations as guidelines. As a result, we have been recognized for the ability to translate vision into action and deliver on the promises made to the people we serve.

In June 2019, CARF issued Integra another three-year accreditation for the following services:

  • Community Housing
  • Community Integration
  • Host Family/Shared Living Services
  • Respite Services
  • Community Housing and Shelters  (Children and Adolescents)
  • Respite Services (Children and Adolescents)

This accreditation will extend through June, 2022.

In 2016, we maintained this accreditation in our current programs and also received accreditation in our CYS services (Community Housing & Shelters), extending to 2019. In 2019, we received our 5th three-year accreditation including for the first time in our youth Respite services.We look forward to maintaining our high standards and the quality of services we provide in the upcoming years.

Our Standards

Our standards offer a clear vision and set of expectations, and they provide a blueprint for translating vision into action for the benefit of the people we serve.

Our quality assurance processes track performance and help ensure alignment across all programs and services. These processes include:

  • Internal Audits monitor program compliance with internal standards, external requirements, regulations and contract obligations.
  • Risk Management and Incident Reporting identifies, evaluates and reduces the risks to which the individuals in our care could be exposed.
  • Licensing and Accreditation Reviews support implementation of best practices; action plans for improvement; and compliance with standards.
  • Quality of Care Reviews assesses services provided and individual outcomes.
  • Orientation and Training provides resources, clinical experts, technical assistance and support for program operations.
  • Systems Analysis, Design and Improvement assesses need, evaluates effectiveness, identifies areas for improvement, and provides technical assistance and resources for improvement.

Our Community Involvement

As a responsible community citizen, we participate in numerous volunteer efforts throughout the year, partnering with the people we support, their families and support networks, and our dedicated team members.

Currently, we volunteer with Shaw Cable, Saanich Recreation, Greater Victoria School District and the BC SPCA; Advisory Councils for Family Members, Home Share Providers and Self Advocates.

We are a proud, contributing member of the following groups:

– BC CEO Network
– Leadership Victoria
– Community Living Resource Fair
– Community Partnership Network of the Intercultural Association
– South Island Education Committee
– Regional and Provincial Shared Living Working Groups
– One Day Together Festival Committee


Group Residential

Integra Support Services provides residential support for people who live with diverse abilities.

Our homes are funded by CLBC and referrals are also made by CLBC.

Each of Integra’s residential homes are warm and inviting, offering a range of amenities, including:

  • Spacious family rooms
  • Comfortable furniture
  • Large kitchens
  • Modern, accessible bathrooms
  • Personalized bedrooms

Integra’s residences offer personalized services, including:

  • 24/7 support
  • Focus on health, safety, and harmony
  • Community inclusion
  • Opportunities for daily activities
  • Person Centred Planning that includes families
  • Competent medication administration
  • Respectful, caring, and skilled staff
  • Accredited services and high standards
  • Personalized services and Key Worker

The type of support people receive is dependent on specific needs outlined in a Person Centred Plan, Health Care Plan, and other information provided by the family or support network. The information in these plans are updated annually and include information from all available sources so as to provide the most current and accurate details.

The home environment and staffing is structured in a way that blends the preferences, lifestyle choices, and safety requirements of the residents in that home. Homes are staffed by qualified and caring individuals who are trained specifically to respond to the ever changing needs and preferences of the residents.  This training includes, but is not limited to, First Aid/CPR, Medication Administration, the Art of Personal Care, Essence of Home, Developing Living Culture, and may include additional training such as SIVA.

Every home operated by Integra has a highly specialized Coordinator. The Coordinator is most often hands-on, providing direct care to the residents of the home, and a role model providing supportive guidance to the home’s team members. Residential services are managed and monitored for quality assurance by the Director of Residential Services who meets formally with all Coordinators to brain storm, share expertise and maintain a strong supportive team.


Shared Living

We have a diverse shared living community in Victoria and the Central Upper Island region. The people who live in home share arrangements come from different ethnic and cultural backgrounds. We work to honour the different values and backgrounds of individuals and families when matching individuals with caregivers.

Home Share services are provided by contracted caregivers, called Home Share Providers. They share living space and domestic responsibilities with the adult, and provide whatever level of support is appropriate to the person’s needs. This may include recreational support, community participation, life and home skill development and personal care and development. Shared Living homes are not licensed.

In general, home share providers are responsible for providing nutritious meals, transportation to appointments and recreational activities, ensuring access to community activities, and supervision based on the needs of the individual they are supporting. Home Share Providers are also required to maintain records and documentation regarding the services and supports being provided. Integra’s home share coordinators work closely with home share providers and the person they support to ensure they have access to the resources they need to provide the best support possible, as well as understand the expectations of the agency.

Shared Living  focuses on optimizing independence, self-determination and choice, while ensuring safety. We recruit and screen community members who provide services under contract to Integra. Then we work with both individuals and caregivers to find the best possible match, and provide the training and support to make it work. We promote long-lasting relationships between individuals and home share providers, and the development of a strong network of support that includes the individual’s family, the home share provider’s family and the community.

We have a diverse shared living community in Victoria and the Central Upper Island region. The people who live in home share arrangements come from different ethnic and cultural backgrounds. We work to honour the different values and backgrounds of individuals and families when matching individuals with caregivers.

Frequently Asked Questions

What kind of experience do I need?

Whether you are new to home sharing or a seasoned veteran, this course will help clarify your role as a home sharing provider. This course explains the standards, policies, and
expectations of Community Living BC (CLBC) that supports and funds home sharing.

In this course, you will work through five modules. Each module explains the standards by exploring the following themes: Your Role, Well-being, Home, Belonging, and Accountability.

Features of the course include:

  • Case studies and videos that portray home sharing situations
  • Reflection questions
  • Self-assessment activities
  • A certificate on completion of the course

Each training module contains topics and other resources. If there are videos to watch, they will appear along with the module content. For each module, you can complete the end of module quiz.

Online Home Share Standards Course

Can I live in Home Share?

If you are eligible for CLBC services, Home Share is one of the residential options you could access.

Read more here

Will I earn money being a Shared Living Provider?

As a Home Share Provider you will be an independent contractor, not an employee of Integra. You’ll be paid a monthly rate and this amount varies based on the needs of the person you support.  This amount is determined by CLBC. As part of our matching process, we will work with you to determine the level of needs you are best prepared to support. The person living in your home is required to contribute $716.13 of their PWD towards food and shelter and arrangements are often made with the Ministry of Social Development to have this amount sent directly to the contracted home share provider.  This is not considered payment for providing support.

Read more about CLBC’s Individual Financial Payment Policy.

What will I be responsible for?

In general, Home Sharing Providers are responsible for basic home, care, and related responsibilities. This may include providing nutritious meals, transportation to appointments and recreational activities, ensuring access to community activities, and supervision based on the needs of the person you are supporting.

Home Sharing Providers are also required to maintain records and documentation regarding the services and supports being provided. As part of the process for preparing to welcome someone into your home, our coordinators will work with you to make sure you have all of the information and materials you need to be successful.

The people who are supported in Home Sharing have diverse abilities such as intellectual disabilities, autism, cerebral palsy, or epilepsy. Some may be very independent and go into the community on their own; some even have a steady job, while others will need more intensive support. Our coordinators will make sure that you are matched with a person whose needs match your lifestyle.

How do I apply to become a Shared Living Provider?

Integra welcomes your interest in becoming a contracted caregiver with shared living services. We are seeking suitable mature individuals, couples or families to provide a safe, nurturing community based shared living arrangement for adults with developmental disabilities.

Contracted caregivers are expected to provide high quality care and support in areas such as personal hygiene, appearance, health care, nutrition, social and recreational activities as well as have the following skills:

  • Good written, verbal reporting communication and interpersonal skills
  • Demonstrated ability to work effectively as a member of a team and in one-to-one situations
  • Demonstrated organizational, time management skills and problem solving skills
  • Ability to remain calm and objective when working with individuals with challenging behaviours
  • Ability to meet the physical, mental, and interpersonal demands of the job in a professional manner
  • Ability to be a role model for the person served

Click here to learn more about the application process.


Host Agency

We assist people to create their support arrangements and find caregivers. This means that individuals and families don’t have to take on the administrative tasks of becoming an employer. Service types may include 1 to 1 community inclusion and respite/relief within private homes.

Referrals are made by CLBC.  Funding is dependent on service type allocated by CLBC.

For more information about our Host Agency Services, please contact us at 250-721-5584.

Integra believes that people with diverse abilities should have opportunities to choose their own activities. Both Good Neighbour programs are person-centred and we work together to establish specific goals that reflect individual choice and review them daily.  The programs are funded by CLBC, and referrals are also made by CLBC. Good Neighbours offers the following services:

  • Building personal support networks
  • Social activities
  • Community integration
  • Recreation and promotion of good health and well being
  • Volunteer opportunities
  • Employment, including job development and workplace support
  • Use of mainstream community resources
  • Access to self-advocacy groups and training

We sunny day, new neighbourhood park ✔️ #saanich #getoutside #goodneighbours ...

Check out this view!! Sara and Patrick spent some time in the sun by the ocean 🌊 #victoriabc #getoutside #spring #goodneighbours ...

Eric, Crystal and our pal the Wooly Mammoth! The @royalbcmuseum has always been a favourite of ours and we are so happy we can still safely visit! #rbcmuseum #woolymammoth #goodneighbours #victoriabc ...


Child & Youth Services

Integra also provides respite and relief services for families and caregivers referred by MCFD in one of our resource units. Frequency of stays and visits in our Community Housing, Shelters and Respite programs depends on the unique circumstances of each child and their support network.

Our programs are funded by MCFD and referrals are made by MCFD. We provide a home environment that fosters self-confidence and the motivation to work through life’s challenges and we staff according to each child’s needs. The children and youth we support have a range of special needs including developmental disabilities, physical disabilities and challenging behaviours. They all experience varying levels of difficulty in life. We are dedicated to improving the quality of their life by creating an environment in which they receive the structure, support and encouragement needed to reduce problem behaviour, increase self-esteem, and develop social-emotional and life skills.

Each child and youth is supported in their daily living to develop skills that improve interpersonal relationships and build resilience. We partner with parents, guardians, caregivers and other professionals to ensure consistency. We understand unsafe behaviour as an expression of how unsafe a person feels, so we work to increase physical and emotional safety. Integra team members who work in the CYS programs complete SIVA training. SIVA stands for Supporting Individuals through Valued Attachment. The SIVA approach is based on proactively identifying and de-escalating disruptive behaviour before it reaches a crisis situation, utilizing the least amount of physical intervention necessary to achieve a safe condition. Focus on post-intervention helps convert unsafe behaviour incidents into positive learning experiences for everyone involved. When children and youth feel safe, they are more likely respond to guidance and redirection as well as be open to learning.

For more information, please contact Lindsay Visser at


Information for Family & Friends

Access and download the latest versions of our handbooks and other publications below.



Individuals served by Integra are adults who live with a developmental disability. Integra is contracted to provide supports and services on behalf of Community Living British Columbia (CLBC). CLBC is a crown corporation that has been given legislative responsibility governing all services to persons with developmental disabilities in BC.

We also receive funding from the Ministry of Children and Family Development to support children and youth with special needs. Referrals are made through the Children and Youth with Special Needs (CYSN) office of MCFD.

Youth in Transition

It is important to start preparing for the change to adulthood before you turn 19. This is called “transition planning” and can begin when you are 16.

Preparing to Access CLBC Supports